The challenge before any high performer or the challenge before the manager of any high performer or the challenge before any highly successful businessman…. How does one sustain the performance. Taking the individual or team performance to an exception level is demanding, however sustaining the performance at the level is another ball game altogether.
There is no doubt that those who perform are a treasured commodity in the organisations. Many organisations recognize such people and place them as a talent on the fast track in career movement. Perhaps the best thing to do. However, the experience tells that if a talent is performing say at 125% of his KPI, sustaining the performance at that level is a daring ask. And couple with it is the fact that their performance has a bearing on the performance of the managers
What should the Managers do?
The managers should coach him. The scope could be contextual, however, on broad parameters, the coaching could revolve around
- His next 6 months plan: This assumes significance as the manager will have clarity on how the performance of the individual will look like over the next 6 months and what could be done to sustain the performance
- His capability development plan: Capability to deliver will be stretched with every passing month. The focus needs to be on continually building the capability of the individual so as to maintain the performance
- Prepare him for the next level: Most organisations tend to identify people who will be moving to the next level. The manager could coach him on the roles, essentials and challenges of the next level role
Benefits of Coaching a High Performer
The rub off from coaching can be truly amazing for these high performers. They could be in the following ways
- He is engaged – Keep a high performer highly engaged is probably the most critical task for a manager. He should feel he is gaining, he should feel he is building on capability to perform and he should feel that there is so much to do in the organisation.
- He is motivated to perform – Keeping him engaged will motivate him to perform. Coaching will lead to purposeful communication between managers and the team member which will lead to clarification of several gremlins that keeps coming on the way
- The will stick on – Retention of talent is possibly the few significant goal of any organisation. They ability to stick on in the organisation has a bearing on the performance and profitability.
High performers have demonstrated the capability to deliver. However, tomorrow is another day. It is like stepping into the void. Performance can never be guaranteed. Performance needs to be thought over and worked over. A support structure always helps